Terms & Conditions
Effective Date: 18 February 2026
These Terms and Conditions apply to all bookings, services, and event rentals provided by HIT Casino Events in Singapore. By engaging our services or confirming a booking, you agree to the terms outlined on this page.
If you have any questions, please contact us before making payment or confirming your booking.
1. Booking and Confirmation
1.1 All bookings must be made directly with HIT Casino Events via WhatsApp or email.
1.2 A booking shall only be deemed confirmed upon receipt of the required deposit.
1.3 HIT Casino Events reserves the right to decline any booking request at its sole discretion.
2. Deposit and Payment
2.1 A 30% deposit is required to secure all bookings.
2.2 The remaining balance shall be paid within the day after completion of the event, unless otherwise agreed in writing.
2.3 Failure to make payment within the agreed timeframe may result in recovery action and/or additional administrative charges.
3. Minimum Booking Duration
3.1 The minimum booking duration for all table rental packages is one (1) hour, unless otherwise stated.
3.2 Additional hours may be booked subject to availability.
4. Payment Terms
4.1 All payments must be made via PayNow or Bank Transfer only.
4.2 HIT Casino Events is not GST registered. GST will not be charged.
4.3 All quoted prices are in Singapore Dollars (SGD) unless otherwise stated.
4.4 The remaining balance must be paid within the day after the event has been completed, unless otherwise agreed in writing.
5. Cancellation Policy
5.1 All cancellations must be communicated in writing via WhatsApp or email.
5.2 Where the Client cancels the booking before the event date, the 30% deposit is non-refundable.
5.3 Where the Client cancels on the event day or after delivery and or setup has commenced, the full booking fee shall be chargeable.
6. Postponement and Rescheduling
6.1 Postponements are permitted, subject to availability.
6.2 To request a reschedule, the Client must notify HIT Casino Events at least seven (7) days in advance of the original event date.
6.3 Rescheduling is not guaranteed and will depend on dealer and equipment availability.
6.4 If a suitable new date cannot be confirmed, the booking will be treated as a cancellation and the cancellation terms shall apply.
7. Delivery, Setup, and Teardown
7.1 HIT Casino Events will provide delivery, setup, and teardown of all rented equipment, unless otherwise stated.
7.2 The Client shall ensure the venue is accessible for delivery and setup at the agreed time.
7.3 The Client shall ensure adequate space is provided for the rented tables, equipment, dealer placement, and guest seating.
7.4 The Client shall ensure setup access is granted at the agreed time, and that any venue management approval (if required) has been obtained.
7.5 Delays caused by venue restrictions, late access, or lack of preparation may result in reduced gameplay time, without refund.
8. Venue Requirements
8.1 The Client is responsible for ensuring that the venue is suitable for the event setup.
8.2 This includes ensuring sufficient space for tables, dealer placement, and guest seating, as well as safe flooring and stable placement areas.
8.3 The Client shall ensure suitable lighting and ventilation, and obtain any required permits, approvals, or venue permissions.
8.4 If setup cannot proceed due to venue limitations or restrictions, the booking will remain chargeable.
9. Entertainment Use Only (No Gambling Policy)
9.1 All HIT Casino Events services are provided strictly for entertainment purposes only.
9.2 No real money gambling is permitted. All casino chips used have no cash value and no cash payouts are provided.
9.3 All games are conducted for fun and event engagement only.
9.4 The Client is responsible for ensuring that guests do not use the equipment for unauthorised gambling or illegal activity.
10. Client Responsibilities During the Event
10.1 The Client shall ensure that guests behave in a safe and respectful manner throughout the event.
10.2 The Client shall ensure children are supervised at all times and that guests do not misuse equipment or disrupt dealer operations.
10.3 HIT Casino Events reserves the right to pause or stop gameplay if safety concerns arise.
11. Damage, Loss, and Replacement Charges
11.1 All equipment provided remains the property of HIT Casino Events.
11.2 The Client is responsible for any damage, theft, or loss of equipment caused by guests, venue staff, or third parties during the booking period.
11.3 This includes but is not limited to casino tables, roulette wheels, cards, dice, accessories, casino chips, and dealer equipment.
11.4 HIT Casino Events reserves the right to charge repair or replacement fees where applicable.
12. Safety and Right to Refuse Service
12.1 HIT Casino Events reserves the right to refuse or terminate service if guests behave aggressively or dangerously, if the environment is unsafe for our staff or equipment, if illegal gambling activity is suspected, or if the Client breaches these Terms and Conditions.
12.2 In such cases, no refunds will be provided.
13. Limitation of Liability
13.1 HIT Casino Events shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, business interruption, or reputational loss.
13.2 HIT Casino Events shall not be liable for venue related issues, including power failures or access restrictions.
13.3 HIT Casino Events shall not be liable for any personal injuries resulting from guest behaviour or venue conditions.
13.4 The maximum liability of HIT Casino Events is limited to the total amount paid for the booking.
14. Force Majeure
14.1 HIT Casino Events shall not be held liable for any failure or delay in providing services due to circumstances beyond our reasonable control, including but not limited to severe weather, fire, flooding, government restrictions, venue shutdowns, public health emergencies, traffic disruptions, or supplier and transport failures.
14.2 In such cases, HIT Casino Events will make reasonable efforts to reschedule the booking, subject to availability.
15. Photography and Marketing Use
15.1 HIT Casino Events may take photos or videos during events for marketing and promotional purposes.
15.2 If the Client does not wish for any event media to be used, the Client must inform HIT Casino Events in writing before the event begins.
16. Intellectual Property
16.1 All branding, materials, chip designs, layouts, and promotional assets used by HIT Casino Events remain the intellectual property of HIT Casino Events.
16.2 Unauthorised use, reproduction, or distribution is prohibited.
17. Amendments to Terms and Conditions
17.1 HIT Casino Events reserves the right to update or amend these Terms and Conditions at any time.
17.2 The latest version will always be published on our website.
17.3 Confirmed bookings will follow the Terms and Conditions effective at the time of deposit payment.
18. Governing Law
18.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Singapore.
19. Contact Information
19.1 For all enquiries, booking requests, or clarifications, please contact:
HIT Casino Events
Email: hello@hitcasinoevents.sg
WhatsApp / Phone: +65 8022 7000